Salon Policies

At Studio D Drogheda, our goal is to welcome you to a place where you can relax and enjoy your break away from the hustle and bustle of real life.

MAKING AN APPOINTMENT

Once a booking has been made via phone or in-person, our booking system ‘FRESHA’ will automatically send you a “Confirmation Request” link, requesting your confirmation for the appointment and payment of a NON-REFUNDABLE DEPOSIT. Deposits are non-refundable in any circumstances.

Deposits are required as soon as possible to hold the appointment, if you DO NOT confirm the appointment with a deposit up to 24hrs BEFORE your appointment date, you may lose your slot, if required by the salon.

Bookings made via our website will automatically receive a “Confirmed”.

GROUP BOOKINGS

We are very happy to accept group bookings. For group bookings, please call us on 041 981 6628 or 085 860 2349 as our online booking system is for individual bookings only.

At the time of booking, a breakdown will be required, outlining what service(s) each person wants and their contact details.

All group members will be urged to arrive at least 15 minutes before the appointment time.

PLEASE NOTE: WE DO NOT OFFER GROUP DISCOUNTS, HOWEVER, ANY DISCOUNTS GIVEN, WILL BE SOLELY AT THE DISCRETION OF THE MANAGEMENT TEAM.

HOW OUR APPOINTMENTS ARE MANAGED

All our appointments run on timeslots, and we kindly ask that you allow us the full amount of time we have allocated for the service(s). If we can finish a little faster, we will, but if you are in a rush and “need to be out” by a certain time, then please, plan ahead and/or rearrange.

We strive to be on-time and ready to greet you, however, sometimes our technicians may run behind. Therefore, we kindly request the following from all clients:

• Make sure you have booked in for the CORRECT service(s), any additions such as repairs, art, French/Ombre etc. will need extra time.

• Please let us know in advance (minimum 24hrs notice) of your appointment if there are any changes to be made on the booking.

• Any changes on the day that amounts to a minus of 30 mins or more, you will still be charged for the original booking.

• If you decide on the day, that you do not want a service(s) that you had booked in for that amounts to 30 mins or more, our cancellation fee of 50% will apply for that unwanted service(s) as we will not be able to refill that slot at such short notice.

HYGIENE AT APPOINTMENTS

Hygiene is one of our many priorities and within a salon setting, infectious contraindications can cause unwanted contagious spreading.

PLEASE ENSURE THAT YOU HAVE NO CONTRAINDICATIONS ON YOUR HANDS OR FEET BEFORE BOOKING AN APPOINTMENT AS THIS WILL PREVENT US FROM PERFORMING THE TREATMENT FOR YOU.

(CONTRAINDICATIONS INCLUDE WARTS, VERRUCAE, FUNGAL INFECTIONS ON NAILS AND/OR SKIN AREA OF THE HANDS AND/OR FEET, ATHLETE’S FOOT ETC) This list is not exhaustive and limited to the above.

On the day of your appointment, if it is unfortunate to find a contraindication that prevents us from performing the treatment for you, 100% of the service will still be charged, as the onus falls on you as the client, to ensure that there are no contraindications prior to your appointment.

We would advise that if you know you have or are unsure if you have a contraindication on your hands or feet, please seek medical assistance or speak with your nearest pharmacist. Please feel free to call us on 041 981 6628 or 085 860 2349 if you would like further advice.

BEAUTY TREATMENT APPOINTMENTS

Patch Tests are carried out at least 24 hrs BEFORE an appointment to ensure that we eliminate / minimise any possible allergic reaction to the products we use, ensuring the Health and Safety of all our clients.

PLEASE MAKE SURE THAT A PATCH TEST FOR ANY WAXING, TINTING, OR SPRAY TAN (if applicable) IS RECEIVED PRIOR TO BOOKING AN APPOINTMENT.

If you book an appointment and attend without a patch test, you may be refused treatment and 100% of the appointment will still be charged.

We understand that appointments will need to be changed, rescheduled, or cancelled from time to time.

Reminders will also automatically be sent out via email and/or SMS, 48hrs AND 24hrs prior to your appointment.

If you need to cancel or reschedule, we kindly ask for a MINIMUM 24 hrs notice in these instances, to give us a chance to refill the slot and help us give all our customers the very best in client care.

→ If LESS THAN 24HRS is given to CANCEL, our cancellation fee of 50% applies on the service(s) reserved and will be added onto your next appointment or charged to the card, in which the appointment was booked with.

→ If LESS THAN 24HRS is given to RESCHEDULE, your appointment will be cancelled with any deposits paid forfeited.

Appointments rescheduled with more than 24hrs notice, the paid deposit will be carried over to your new appointment date.

→ If you NO SHOW, you will be charged 100% of the reserved service(s) at your next appointment or charged to the card, in which the appointment was booked with.

In accordance with Payment of Wages (Amendment) (Tips and Gratuities) Act 2022, our tipping policy is as follows:

→ Tips are NOT pooled and 100% is given to the specific staff member who had served you or is shared equally if you had more than one technician.

→ CASH TIPS: Staff members are given 100% as they are received.

→ ELECTRONIC TIPS:

- - - Card tips are NOT accepted due to non-availability on our POS system.
    - Staff may accept electronic tips via electronic means such as Revolut, at your/their discretion and Studio D Nails & Beauty will not be held responsible for any liabilities on such transactions.

GIFT VOUCHERS

Gift Vouchers are non-refundable and/or non-redeemable for cash once purchased online or in-store. Once purchased, Gift Vouchers becomes the sole responsibility of the person who purchased it, and it cannot be replaced or cancelled if it becomes lost, stolen, destroyed, or used without permission.

Gift Vouchers cannot be combined with other vouchers and is not valid with any other promotions and offers at Studio D Nails & Beauty.

Any unused amounts will only be given as credit until the balance becomes €0.00.

Management reserves the right to amend, cancel or change the terms & conditions without any prior notice given.

SERVICES

WE DO NOT OFFER REFUNDS ON ANY OF OUR SERVICES

At Studio D Drogheda, we want you to be happy with all services you receive, every time you visit us. In the unfortunate event that there is something you are unhappy with, please give us a call as soon as possible on 041 981 6628 or 085 860 2349 and we will do everything we can to rectify the issue as soon as possible and as conveniently for you.

We have complete trust in the products we use, and our work is guaranteed for 72 hours after you have left the salon. Any breakages after this time will incur a charge of €4 for each repair.

PRODUCTS

We want you to be happy with each purchase you make at Studio D Drogheda. Occasionally though, we know you may want to return items.

We offer a 100% Full Refund on ALL products returned for any reason. We’ll gladly accept returns for any product(s) purchased in-store or online at www.studioddrogheda.ie, within 30 days from the date of purchase, provided you have proof of purchase and that any product(s) returned, are in a pristine condition and in its original unopened packaging.

Purchases may be returned by posting the item back to Studio D Drogheda, at the address provided below or returns may also be accepted in-store; however, refunds cannot be processed in-store. Once your returned item is received, please allow up to 14 days for administration and processing.

Should you experience a Skin Response to any Dermalogica product(s), please contact us as soon as possible on 041 981 6628 or 085 860 2349 to discuss.

Please send your returns to the below address:

FAO: Studio D Nails & Beauty,

Unit 3, Lower Grange Rath Level,

Southgate Shopping Centre,

Drogheda, County Meath,

Ireland

A92 AD8E

(Some form of recorded delivery is recommended.) We do not refund return postage costs.

FAULTY ITEMS

If an item you received is faulty, please contact us immediately on 041 981 6628 or 085 860 2349. Faulty items will be replaced provided you have proof of purchase and that the goods are in its original packaging. If we are unable to replace an item, you will be offered the option for a full refund, or a credit note to the same value.

Please send your returns to the below address:

FAO: Studio D Nails & Beauty,

Unit 3, Lower Grange Rath Level,

Southgate Shopping Centre,

Drogheda, County Meath,

Ireland

A92 AD8E

(Some form of recorded delivery is recommended.) We do not refund return postage costs.

Welcome to www.studioddrogheda.ie. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of 23 March 2023

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

1. To access our resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account(s).

3. Accessing (or attempting to access) any of our resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical, or unconventional means.

4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

7. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

(a) Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language.

(b) Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party.

(d) Impersonates any person or entity, including any employees or representatives of Studio D.

8. We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

(a) We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of www.studioddrogheda.ie, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

(b) You agree to indemnify and hold harmless www.studioddrogheda.ie and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Privacy

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

(i) the use of our Resources will meet your needs or requirements.

(ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.

(iii) the information obtained by using our Resources will be accurate or reliable, and

(iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

(i) any content downloaded or otherwise obtained, through using our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

(ii) no information or advice, whether expressed, implied, oral or written, obtained by you from www.studioddrogheda.ie or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this.

USER AGREEMENT

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, (if any) for use of products and/or services. www.studioddrogheda.ie will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks

All content and materials available www.studioddrogheda.ie, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of www.studioddrogheda.ie, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorised by www.studioddrogheda.ie.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by www.studioddogheda.ie Ireland. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts of Ireland. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee

Unless otherwise expressed, www.studioddrogheda.ie expressly disclaims all warranties and conditions of any kind whether expressed or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

Changes to Terms & Conditions
You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us at info@studioddrogheda.ie.

PRIVACY

We respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website.

By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.studioddrogheda.ie (the “Site”).

TYPES OF INFORMATION COLLECTED

We retain two types of information:

“Personal Data”

This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.

“Non-Personal Data”

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.

PURPOSES FOR WHICH WE HOLD YOUR INFORMATION

Non-Personal Data:

We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

COOKIES

This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences, so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites. Our cookies will record the following: your IP gateway address, the point of entry to the site, search terms used, your navigation through the site and other information that helps us make the site more accessible. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.

Personal Data

We will process any Personal Data you provide to us for the following purposes:

to provide you with the goods or services you have ordered.
to contact you if required in connection with your order or to respond to any communications you might send to us.
to send you further information about goods or services that you buy from us.

Disclosure of Information to Third Parties

We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers, and other similar parties.

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer, and you will be afforded an opportunity to opt-out.

Security

Your Personal Data is held on secure servers hosted by [our Internet Service Provider]. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure.

However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Updating, Verifying and Deleting Personal Data
You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email us with a request to the email address at the foot of this site. Any such data subject requests may be subject to the prescribed fee.

Changes to the Website Privacy Policy
Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether, or not we use your information in the new manner.